Shipping policy

Shipping Policy

At Alessa Jewellery, we are committed to delivering your order with care, efficiency, and attention to detail.

Every piece is carefully prepared and inspected before shipment to ensure it arrives beautifully presented and ready to wear.

Processing Time

1–5 working days within the UK and Europe. For the rest of the world, estimated delivery times are 7–12 working days.

Certain items, ring sizes, or made-to-order pieces may require additional preparation time before shipment. In such cases, processing times may vary depending on product availability and customization requirements.

Shipping Time

Estimated delivery times may vary depending on destination, courier service, customs clearance, and local shipping conditions.

Once your order has been shipped, you will receive tracking information to monitor your delivery status.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control.

International Shipping

Alessa Jewellery proudly offers worldwide shipping.

Orders typically arrive within 7–12 working days depending on the destination and local delivery conditions.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Alessa Jewellery is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.

Delivery Delays

While we always aim to deliver orders as quickly as possible, Alessa Jewellery is not responsible for delays caused by:

Shipping carriers
Customs clearance procedures
Weather conditions
Public holidays
Other circumstances outside our control

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Alessa Jewellery cannot be held responsible for lost or stolen packages.

If you experience a delivery issue, we recommend contacting the courier directly while also informing our support team so we can assist where possible.