Refund policy

Return & Refund Policy

At Alessa Jewellery, every piece is carefully inspected, prepared, and packaged with exceptional attention to detail before shipment.

Due to the nature of fine jewellery, hygiene standards, and made-to-order sizing, we do not accept returns or offer refunds for:

Change-of-mind purchases
Incorrect ring size selection by the customer
Custom-sized or personalized items
Made-to-order pieces
Worn, damaged, or altered jewellery
Sale or clearance items

Earrings Policy

For hygiene and safety reasons, all earrings are strictly non-returnable and non-exchangeable once purchased, unless the item arrives damaged or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

Your order number
Clear photos of the item and packaging

Once reviewed and approved, we will provide an appropriate solution, which may include:

Replacement
Repair
Exchange
Store credit

Ring Size Exchanges

Customers are responsible for selecting the correct ring size before placing an order.

For eligible resizing or size exchange requests, additional resizing, shipping, or handling fees may apply.

We strongly recommend reviewing our Ring Size Guide carefully before completing your purchase.

Refunds

Approved refunds, if applicable, will be processed to the original payment method within 5–10 business days depending on your payment provider or bank.

Original shipping fees are non-refundable unless the issue was caused by an error on our side.