At Alessa Jewellery, every piece is carefully prepared and inspected before it reaches you. We want you to feel confident when shopping with us.

Change of Mind Returns
If you change your mind, eligible items may be returned within 14 days of receiving your order.

Items must be unworn, unused and returned in their original condition and packaging. Please contact us before sending an item back so our team can provide return instructions.

Earrings & Hygiene
For hygiene reasons, earrings can only be returned if their hygiene seal or protective packaging remains intact and unopened. Once the hygiene seal has been removed or broken, we cannot accept a change-of-mind return.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Personalised & Custom Pieces
Items made or personalised specifically for you cannot normally be returned or exchanged for a change of mind. Your statutory rights remain unaffected if the item is faulty or not as described.

Return Shipping
For change-of-mind returns, customers are responsible for the cost of returning the item. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

If your item arrives faulty, damaged, or you receive the wrong item, please contact us before returning it. Where appropriate, Alessa Jewellery will cover the return cost.

Refunds
Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method.

Please allow your payment provider additional time to process the refund after it has been issued.

Exchanges
Need another size or would prefer a different piece? Contact us and we'll be happy to help with the available options.

Faulty or Damaged Items
Every Alessa piece is inspected before dispatch. If something isn't right when your order arrives, contact us as soon as possible with your order details and photographs of the item so we can assist you.

Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer law.

Need Help?
Our team is here before, during and after your purchase. Contact us and we'll be happy to help.