Frequently Asked Questions

What is moissanite?

Moissanite is a premium gemstone known for its exceptional brilliance, fire, and durability. It closely resembles a diamond in appearance while offering outstanding sparkle and long-lasting beauty.

Does moissanite pass a diamond tester?

Yes. Premium moissanite stones used by Alessa Jewellery pass standard diamond testers due to their thermal conductivity properties.

What materials does Alessa Jewellery use?

Our jewellery is crafted using premium materials including:

S925 sterling silver
Multi-layer gold plating
Protective finishing coatings
High-quality moissanite stones

Product materials may vary depending on the design and will always be listed in the product description.

Will the jewellery tarnish?

Our jewellery is finished with a premium 2-micron layer of gold or rhodium plating, designed to provide lasting shine, durability, and everyday elegance. With proper care, the plating is designed to maintain its beauty for approximately 3 years or longer depending on wear and care habits

Is the jewellery waterproof?

Our jewellery is designed for everyday wear and can handle normal daily exposure. However, to help preserve the brilliance, finish, and longevity of the 2-micron gold or rhodium plating, we recommend minimizing frequent exposure to harsh chemicals, perfumes, lotions, and excessive moisture over time.

Is your jewellery hypoallergenic?

Our jewellery is made using high-quality materials suitable for most wearers. However, customers with highly sensitive skin should review product materials carefully before purchasing.

Do you ship internationally?

Yes. Alessa Jewellery proudly offers worldwide shipping.

How long does shipping take?

Orders within the UK and Europe are typically delivered within 1–5 working days.

International delivery times usually range between 7–12 working days depending on destination and customs processing.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking details will be provided so you can monitor your delivery.

How do I find my ring size?

Please refer to our Ring Size Guide available on the website for detailed measurement instructions and international size conversions.

What if I order the wrong ring size?

Customers are responsible for selecting the correct ring size before placing an order.

Eligible resizing or exchange requests may be reviewed depending on the item and availability. Additional fees may apply.

What is included with my order?

Depending on the product, orders may include:

Jewellery box or packaging
GRA certificate (where applicable)
Care instructions

What is a GRA certificate?

A GRA certificate is a grading report commonly provided for moissanite stones, detailing specifications and stone characteristics.

Can I cancel or modify my order?

Order cancellations or modifications may only be possible before the order enters processing or shipment preparation.

Please contact us as soon as possible regarding any requested changes.

What does the warranty cover?

Alessa Jewellery offers a Lifetime Stone Warranty on eligible moissanite stones and a One-Year Metal Warranty covering eligible manufacturing defects under normal daily wear.

Please refer to our Warranty Policy page for full details and exclusions.