At Alessa Jewellery, every piece is created with careful attention to craftsmanship, setting and finish. We stand behind the quality of our jewellery with a Lifetime Moissanite Stone Warranty and a 1-Year Metal & Craftsmanship Warranty on eligible pieces purchased directly from Alessa Jewellery.
Lifetime Moissanite Stone Warranty
Eligible moissanite stones are covered for the lifetime of the original purchaser against manufacturing-related defects.
If an eligible moissanite stone is confirmed by us to have a manufacturing defect, Alessa Jewellery will, at our discretion, repair or replace the affected stone.
The Lifetime Stone Warranty does not cover stones that are lost or damaged as a result of accidental impact, misuse, improper care, unauthorised repairs or modifications, or other damage unrelated to a manufacturing defect.
1-Year Metal & Craftsmanship Warranty
For one year from the date of purchase, eligible jewellery is covered against manufacturing defects relating to the metal, setting, clasp, closure or construction of the piece.
Where a manufacturing defect is confirmed, Alessa Jewellery may, depending on the circumstances, offer:
- Repair
- Replacement
- Store credit
The appropriate solution will be determined after inspection of the item.
What Our Warranty Does Not Cover
Our warranty does not cover normal wear and tear, scratches, dents, accidental damage, misuse, loss or theft, damage caused by improper care, or damage resulting from unauthorised repairs or modifications.
Gold and rhodium plating are surface finishes and may gradually show signs of wear depending on frequency of use, skin chemistry, exposure to moisture, cosmetics, perfumes and other environmental factors. Normal fading or wear of plating is not considered a manufacturing defect.
This does not affect your statutory rights.
Jewellery Care
Our jewellery is designed to be enjoyed regularly. To help preserve its finish and brilliance, we recommend:
- Avoiding prolonged exposure to harsh chemicals
- Applying perfume, lotions and cosmetics before putting on your jewellery
- Removing jewellery during intense physical activity
- Storing pieces separately in a clean, dry place
- Cleaning gently with a soft jewellery cloth
Please see our Jewellery Care Guide for full care instructions.
Warranty Claims
To request a warranty assessment, please contact Alessa Jewellery and provide:
- Your order number
- Clear photographs or videos showing the issue
- A brief description of what happened
We will assess the claim and advise you of the available solution.
Warranty coverage applies to the original purchaser and proof of purchase may be required.
Your Statutory Rights
This warranty is provided in addition to any rights you may have under applicable consumer law and does not affect your statutory rights.